Help

Our customer service hours are onday–Friday 8:00 a.m.–7:00 p.m. and Saturday 9:00 a.m.–12:00 noon. If you are having trouble accessing Online Banking:

• Call our Customer Care Center at (231) 399-0470 or toll-free (844) 377-5134 (after hours, please leave a message).
   
• Text:  (231) 399-3991. (Text is available during our customer service hours.)
   
• Chat:  Click the “Chat” or “Help” button  in the lower right corner of your screen. (Chat is available during our customer service hours.)
   
• Email help@ssbankmi.com. We'll respond as quickly as possible during our customer service hours.
  
  ​For your protection, do not send account numbers, Social Security numbers, or other personal identification information via email.