Scam Alert for Verizon Customers

JAN 2026 - Earlier this month, Verizon experienced a network outage that affected more than 1.5 million customers. Verizon has announced that impacted customers may be eligible for a $20 account credit. Unfortunately, situations like this often create opportunities for scammers.

What to Watch Out For
Cybercriminals may try to take advantage of the outage by sending fake emails or text messages that appear to come from Verizon. These messages may ask you to click a link, confirm personal information, or “claim” your credit through a fraudulent website.

How to Protect Yourself

If you were affected by the outage, keep these safety tips in mind:

• Access credits only through official channels. Sign in directly to the My Verizon app or Verizon’s official website. Do not use links sent by text or email.
• Don’t click suspicious links or reply to messages claiming to represent Verizon.
• Never share passwords, one-time codes, or account details in response to a message.
• Report suspicious emails or texts to Verizon and delete them.

Stay Alert
Scam attempts may continue for several weeks after a widely publicized event. Staying cautious now can help protect your personal and financial information later.

If you have questions about suspicious messages or want help spotting a potential scam, don’t don’t hesitate to contact your local office.