Locations/Contact Us

• CUSTOMER CARE CENTER
  
  Our customer service hours are Monday–Friday 8:00 a.m.–5:00 p.m.

  • Call our Customer Care Center at (231) 399-0470 or toll-free (844) 377-5134 (after hours, please leave a message).
     
  • Text:  (231) 399-3991. (Text is available during our customer service hours.)
     
  • Chat:  Click the “Chat” or “Help” button  in the lower right corner of your screen. (Chat is available during our customer service hours.)
     
  • Email help@ssbankmi.com. We'll respond as quickly as possible during our customer service hours.
    
    ​For your protection, do not send account numbers, Social Security numbers, or other personal identification information via email.

• OFFICES
  
  Click for your local office:

  • Beulah (Benzie County)
     
  • Big Rapids Loan Center (Mecosta County)
     
  • Caro Loan Center (Thumb area)
     
  • Empire (Leelanau County)
     
  • Frankfort (Benzie County)
     
  • Gaylord (Otsego County)
     
  • Houghton Lake Loan Center (Roscommon and Crawford Counties)
     
  • Suttons Bay (Leelanau County)
     
  • Traverse City (Grand Traverse County)
     
  • Traverse City Loan Center
     

  Our bank routing number is 072406506.

  Do not use this routing number for incoming wire transfers. For further information, please call (231) 943-2732.